Adnan Fiyaz
Customer Service Representative
Profile summary
A recent BBA graduate in Travel and Tourism, equipped with a strong academic background and a genuine passion for the industry. Throughout my studies, I have developed a comprehensive understanding of travel operations, customer service excellence, and destination management. During my time as a student, I actively sought out opportunities to apply my knowledge in real-world settings. My internship experience at Hotel Royal Orchid Bengaluru, Domlur, provided invaluable hands-on experience in hospitality management and guest relations. This opportunity allowed me to cultivate essential skills in communication, problem-solving, and teamwork, while also refining my ability to adapt to diverse and fast-paced environments.
Career highlights
Enhanced Guest Satisfaction Scores: Consistently exceeded guest satisfaction targets, resulting in a 15% increase in positive feedback ratings during the tenure at Hotel Royal Orchid.
Key skills
Professional experience
CUSTOMER SERVICE REPRESENTATIVE HOTEL ROYAL ORCHID , Bengaluru (March 2022 - August 2024) FRONT DESK ROLES Key Responsibilities ● Delivered seamless guest service by managing check-ins, check-outs, and room assignments at the front desk, ensuring a welcoming and efficient experience ● Responded to guest inquiries and special requests across departments, demonstrating strong problem-solving and communication skills ● Assisted housekeeping operations by inspecting rooms, coordinating with the cleaning staff, and maintaining brand-level cleanliness standards ● Supported F&B operations, including in-room dining coordination and event setups, while ensuring guest satisfaction and timely service delivery ● Managed guest complaints with professionalism and empathy, ensuring concerns were resolved promptly to enhance overall guest experience ● Collaborated with multiple departments to ensure operational efficiency, effective communication, and smooth day-to-day hotel functions